Support

Local guidance, from order to first rally.

Contact Spintech at hello@spintech.store for ordering, setup and product-support questions.

Personal setup guidance

Spintech will help New Zealand customers get started with setup guidance and a clear local point of contact.

Email support

Delivery

New Zealand delivery is included in the approved NZ$4,499 launch price. The current estimate is 10 to 14 days after order confirmation. Any material change will be communicated directly.

Power connection

A New Zealand-compatible plug adapter is required and is not included.

Returns

Spintech does not offer change-of-mind returns. Faulty, damaged or misdescribed products are handled in line with applicable New Zealand consumer rights.

Read the returns policy

Warranty

Acemate includes a 12-month limited manufacturer warranty beginning when you receive the product. Contact Spintech first at hello@spintech.store with your proof of purchase, product serial number, a description of the issue and supporting photos or video where reasonably available. Inspection may be required. The manufacturer warranty is additional to applicable rights under New Zealand consumer law.

Ask a warranty question